Messages in the header
Direct inboxA dedicated mail icon in the dashboard header opens your inbox — separate from the notifications bell.
Message anyoneon your roster.
Direct messages between admins and crew — a dedicated inbox with real-time threads, separate from your alert feed.
Direct inboxReal-time syncTyping indicatorsDeep links from alerts
Your own inbox, separate from alerts
Direct messages live behind a dedicated mail icon — not buried inside your notification feed.
Full inbox page
Your conversation list and active thread live on one page — pick a thread on the left, read and reply on the right.
Not mixed with alerts
Shift changes, safety alerts, and company notices stay in your notification feed. Direct messages stay in their own inbox.
Start a conversation in seconds
Search your directory, pick one or more people, and open a private thread for each — no group channels required.
1
Search your directory
Find crew or admins by name or email — the same people on your roster.
2
Select one or more people
Each person gets their own private thread. Selecting three people opens three separate conversations.
3
Write an optional first line
Add your opening message or open an empty thread and start typing there.
Read, reply, pick up where you left off
Every conversation keeps its history. Scroll up for earlier messages, see when someone is typing, and mark threads read when you open them.
Load earlier messages
Scroll up in any thread to load previous messages — history stays available as your team talks.
Mark read when you open
Opening a conversation clears its unread count in your list so you know what still needs attention.
Typing indicators
See when the other person is composing — replies feel natural without leaving the page.
Live while you're online, reliable when you're not
Messages sync instantly when you are signed in. If your connection drops, Crewtic catches up automatically when you return.
1
Send your message
Type and send — your message appears in the thread immediately.
2
Instant sync while online
While you are signed in, new messages and typing indicators update without refreshing the page.
3
Keeps working when offline
If your connection drops, Crewtic checks for new messages periodically and catches up when you reconnect.
Tap the alert, open the thread
When someone messages you, the alert takes you straight into that conversation — not a generic inbox you have to search.
Alert
New direct message
You land on
The conversation thread
Alert
Shift published or changed
You land on
Your schedule calendar
Alert
Company announcement
You land on
Opens in a popup — read and dismiss
In-app always on, email when you choose
Direct messages appear in your inbox instantly. Add email for new messages if your organisation allows it and you want a copy outside Crewtic.
Admins set the baseline
Organisation settings
Your organisation chooses which event types can send email — including new direct messages.
- New direct messages
- Shift published or cancelled
- Leave submitted or approved
You control your email copy
Your preferences
On your profile, turn on email for new messages from your team — independent of in-app delivery.
- New messages from my team
- Shift changes on my roster
- Reminders before my shifts
Crew members
Anyone on your roster can send and receive direct messages with colleagues and admins.
- Ask a colleague to swap a shift
- Confirm site details before clock-in
- Follow up after onboarding
Organisation admins
Managers and admins message crew directly — one private thread per person.
- Approve leave or roster changes
- Share urgent site instructions
- Welcome new hires individually
Internal support
When your organisation uses Crewtic internal support, support staff can message your team through the same inbox.
- Account or billing questions
- Onboarding assistance
- Platform guidance
Crew, admins, and support
Everyone on your roster can use direct messages — one private thread per person, whether you are crew, a manager, or internal support.
Part of your command center
Team Messaging works alongside notifications, search, and your dashboard — each tool does one job well.
Notifications
Alerts tell you when a new message arrives — tap to jump straight into the conversation thread.
Unified Dashboard
Your home base — open messages from the header while KPIs and actions stay one click away.
Crew Directory
Every person you can message lives in your roster — names, roles, and contact details in one place.
Global Search
Search finds crew by name or email. Message history is not searchable — conversations live in your inbox.
Questions about messaging?
Straight answers on your inbox, who you can message, and what Team Messaging does not include.